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Family Service Centres (FSCs) are key community-based focal points and social service providers for families in Singapore. Staffed by trained social workers and counsellors, FSCs provide professional intervention to strengthen family functioning and well-being.

The core programmes of a FSC is Casework & Counselling (C&C) and Information & Referral (I&R).  The FSC also runs Community Support Programmes (CSPs) to complement C&C in helping families.

i) Casework & Counselling (C&C) – C&C services are direct face-to-face approaches to problem-solving to help individuals/families in crisis or stress develop insights into their situation and explore ways of handling and resolving their social and emotional difficulties. Through C&C, individuals/families are helped to regain stability and independence.

ii) Information & Referrals (I&R)– FSC is first-stop community touch-point that link families in need to appropriate services. Through I&R, the FSC identifies and assesses the needs of families and links them with appropriate community resources, if the FSC is unable to provide the services required. Clients may call, walk-in, write or email to the FSC to seek advice on family issues, information on community services or obtain resource materials.

iii) Community Support Programmes (CSPs) – FSC runs CSPs to meet the needs of the local communities it is located in. These could include workshops, talks and group work programmes for parents, children and youth.

Collection of counselling fee has been ceased effective 1 April 2017. 

It is recommended that an appointment be made first before coming down to the FSC. This is to ensure that our staff are available to attend to your needs. Appointment can be made through:

Tel: 6779 9488

Our staff will contact you within 3 working days to schedule an appointment at your earliest convenience. However, if there are matters that require urgent attention for the FSC, you may walk in to the Centre during its office hours:

Mondays & Wednesdays: 9am to 6pm
Tuesdays & Thursdays: 9am to 9pm
Fridays: 9am to 5.30pm

A casework and counselling session will typically take around 45 minutes to an hour. This may vary on a case-by-case basis.

You will need to bring your NRIC/Passport, Birth Certificate of child/dren (if relevant) or any other forms of formal identification documents. On a case-by-case basis, you may be required to bring along additional documents and our staff will inform you, if there is a need.

Casework and counselling is a confidential process designed to help you address your concerns. All information that you provide will be confidential except for the following conditions:
–  Staff may need to consult other staff or external consultants on your case to provide better service to you.
–  Staff is required by law to report to authorities should there be a clear danger that someone will get hurt. For instance, if you indicate that you are going to harm yourself or someone else or if you believe that a child, an older person, or a person with a disability may be abused or in danger.
–  If staff shall need to refer your case to another organization or apply for other services for you, information will be provided to the agency/s for assessment. Your permission will be sought before information is shared with another organization.

Please be informed that client information will be stored in the database of the Social Service Network (SSNet) and/or any other government-related databases. The data management system complies with confidentiality policy as issued by the National Council of Social Service and the Government. This system aims to foster inter-agency service delivery and coordination, to serve you better. Please contact our staff should you have any concern on this arrangement.

There is no pre-determined number of sessions to maintain. This will be worked on, on a case-by-case basis, depending on the complexity and intensity of the concern. Typically, appointments may be made on a weekly, bi-weekly, monthly or quarterly basis. Thus far, we have observed that it takes a minimum of 4 to 6 casework and counselling sessions, depending on the nature of the concern.

Your friend will need to be willing to receive service, before the FSC can intervene. You are encouraged to pass our contacts to your friend, to make an appointment with us directly.

You may call ComCare Hotline at: 1800-222 0000, which is a 24-hours service, manned by trained personnel, who will be able to provide information on supportive services.